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File a Home Claim in Four Easy Steps

When you file a home claim, the unknown can be the hardest part. We work hard to make the process as easy as possible.

Here's how it works

1. File your claim

You can file a claim through your online account, our mobile app or by calling 866-COUNTRY (866-268-6879). 

2. Connect with your claim rep

A claim rep will reach out to explain what happens next, answer any questions you have and review your policy. Your claim rep is your main point of contact throughout the process and will help with anything you need. Your rep is also there to support you.

3. Review the damage

Your claim rep will set up an appointment to review the damage to your home. Our goal is to write an estimate and provide you with a check that day for an initial payment on your claim, so you can start to move forward.

4. Fix your home

If your damage requires a contractor, just give them your estimate and they can start the work. If they have questions, they can contact your claim rep directly, so you’re not stuck in the middle. 

That’s it! Your home claim process in four easy steps.

To start or check the status of a claim you can: 

These clients have been there.

See how we helped them when they needed us most.

Ready to start?

Start online, find a local rep, or call us at 866-COUNTRY (866-268-6879). We'll help you find the home insurance that works for you.

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COUNTRY Financial® is the marketing name for the COUNTRY Financial family of affiliated companies (collectively, COUNTRY), which include COUNTRY Life Insurance Company®, COUNTRY Mutual Insurance Company®, and their respective subsidiaries, located in Bloomington, Illinois.

Home insurance policies issued by COUNTRY Mutual Insurance Company®, COUNTRY Casualty Insurance Company® or COUNTRY Preferred Insurance Company®, Bloomington, IL. 

For product and service information, read our Terms & Conditions. Read our full Financial Services Summary Handbook.