Auto Insurance Claims

When an auto claim is reported with COUNTRY Financial, a dedicated claim representative is assigned to the case, reaches out to guide through the inspection and appraisal options available, and works to help get the vehicle back on the road.

Step 1: Report your claim

File online or through the COUNTRY Financial mobile app by logging into your account, or call 866-COUNTRY (866-268-6879). Have your policy number, accident details, and vehicle information ready when you report.

Step 2: Claim assignment

Your claim is assigned to a COUNTRY Financial claim representative, who will call you by the end of the next business day to gather additional details and explain next steps.

Step 3: Inspection and appraisal

Your representative will arrange a vehicle inspection to assess the damage. COUNTRY Financial offers several convenient appraisal options. Your representative will explain which options are available for your situation.

Step 4: Resolution

Once the inspection is complete and coverage is confirmed, your claim moves toward repair or settlement. Your claim representative will walk you through the outcome and confirm when your claim is closed.

You can track your claim status at any time through your online account.

Find out more about filing an auto claim.

Having the following information ready when you contact COUNTRY Financial may help your representative process your claim faster.

• Names and contact information for everyone involved, including witnesses

• Your policy number

• Date and location of the accident

• Description of the accident and damages

• Description of any injuries to you, your passengers or other people

• Vehicle information: make, model, year and license plate number

• Police department name and report number, if applicable

• Your home, work and cell phone numbers

• Your email address

• The name of a household contact you want handling the claim