Claims Overview

Start online and we'll immediately assign your claim to one of our representatives. You'll be able to follow your claim from beginning to end. 

Not sure how to register or want to speak with someone directly? Call us at 866-COUNTRY (866-268-6879). 

Why should I log in to report a claim?

You’re not just a claim to us. You’re family.

When you file a claim, we’re with you every step of the way. Let our clients tell you about it.  

Types of claims

If you have to report a claim, the process should be as easy as possible. Our claims team works hard to make that happen. 

Protect your premium

Insurance fraud costs everyone. According to the National Insurance Crime Bureau, fraud could cost you and your family about $300 in additional insurance premiums every year - enough money to make a monthly car payment or pay part of your mortgage bill.

How we fight insurance fraud

Frequently asked questions

You can report your auto, home, renters , or auto glass claim online. Log in to your account, choose Claim at the top of the page and complete the form. You’ll receive a confirmation number and someone will be in touch with you shortly!

If you’d rather talk to a real person, give us a call at 866-COUNTRY (866-268-6879). We’re happy to help 24 hours a day, 7 days a week.

For all other claims types, call 866-COUNTRY (866-268-6879) or visit our Claims Support Center for more details. 

Search for a local tow company or repair shop and work with them directly. We’ll reimburse you up to $100 per event for the services you need. 

If the COUNTRY Financial appraiser has determined your vehicle is a total loss, one of our auto specialists will contact you to discuss settlement, based on the value of your car in its pre-claim condition. If you have The Keeper coverage, you may be eligible for a brand new car of similar make and model. 

Just log into your COUNTRY Financial account to see whether “Emergency Roadside Service” or “Vehicle Travel and Tow” is listed on your auto policy. If it’s not, contact your rep to add the coverage. 

If you have chosen to have Road Service coverage on your policy, COUNTRY will pay up to $100 per event for a tow to the nearest repair shop or location of your choice. The $100 per event also includes help for things like locking your keys in your car, a flat tire, or a jump start. If you’re not sure if you have Road Service coverage on your policy, log in to your account to check out your auto coverages.

Have additional questions?

Call us at 866-COUNTRY (866-268-6879) or reach out to your representative for help.  

COUNTRY Financial® is a family of affiliated companies (collectively, COUNTRY) located in Bloomington, IL. Learn more about who we are.

For product and service information, read our Terms & Conditions. Read our full Financial Services Summary Handbook.