General FAQs

We've gathered answers to your most popular questions below. 

What's on your mind?

You can easily find your financial representative’s information online. Log in to your account or use the representative locator to find their website.

If you don't have a representative, we’re working hard to get you one. Until you have a new representative, call 866-COUNTRY (866-268-6879) to talk to our Client Service Center when you need help or have questions.

We wish we never had to raise premiums. But they can increase for several reasons, including:

  • Statewide rate revision
  • Automatic inflation increase on homeowners policies
  • Removal of a discount
  • Recent policy change
  • Payment plan change

You might also see an increase on your bill if you have a missed or late payment.

For more specific information related to your individual situation, your representative is available to answer your questions.

The best way to get your auto insurance card is to log in to your account. If you need a copy of your policy coverages or a certificate of insurance, our Client Service Center representatives are ready to help at 866-COUNTRY (866-268-6879).

If you need to cancel a policy, please contact your representative. There is no cost to cancel. And depending on the date you cancel the policy, you may receive a partial refund for any unused premium.

Medical insurance, or health insurance, comes in all shapes and sizes and coverages can vary a lot depending on the type of policy you select. One thing is certain though – the Affordable Care Act may require many people to have it. Contact your COUNTRY Financial representative to help you find a policy that fits your situation and your life.1

Workers compensation insurance provides coverage for injured employees and provides benefits for things like medical expenses, disability income, death and rehabilitation. If you’re a business with employees, it may be necessary to have. Contact your COUNTRY Financial representative to take a look at your situation and help you see if you need it.

Learn more about our relationship on the Illinois Farm Bureau website.

You can get a quote by submitting an online form, calling 866-COUNTRY or contacting your local rep. 

At COUNTRY Financial, we believe your needs can’t be met if we don’t know you and your specific situation. That’s where our local reps come in. As they get to know you, they can explain your options. That way, you can choose what works right now, and what you’ll need to prepare for your future. 

Your local rep is there to help with anything you need, along with our client support center, which can be reached at 866-268-6879. You can also pay your bill, start a claim, print an insurance card and more through your online account or our mobile app.  

No one likes feeling pressured over the phone to purchase products. Reach out to your local rep directly or call us at 866-268-6879 to start the conversation on your terms.

Protection and planning go hand in hand. Insurance products protect your current and future assets, which includes your financial goals. We’re here to help with both.   

When you file a claim, the unknown can be the hardest part. We work hard to make the process as easy as possible. To get started, file your claim through your online account, our mobile app or by calling 1-866-COUNTRY (866-268-6879). After that, a claim rep will reach out to explain your options, answer any questions and review your policy. Your claim rep is your main point of contact throughout the process, but your local rep is always there for support.  

COUNTRY Financial® is a family of affiliated companies (collectively, COUNTRY) located in Bloomington, IL. Learn more about who we are.

For product and service information, read our Terms & Conditions. Read our full Financial Services Summary Handbook.

Coverage is not available in all states. Details of coverage, limits, or services may not be available for all businesses and vary in some states. Workers compensation insurance policies are written by COUNTRY Mutual Insurance Company®. In some states where COUNTRY operates, policies may be purchased through CC Services, Inc., from a non-affiliated third-party insurer. CC Services, Inc. is also known as CC Services of Illinois, Inc. or CCSI of Illinois, Inc. CC Services, Inc., and its representatives are not licensed in all states. 

1Individual health insurance policies are purchased through CC Services, Inc., from a third-party insurer not affiliated with COUNTRY Financial. 

For more information about CC Services, Inc., read the License and Name Information in our full Terms & Conditions.