Contact COUNTRY Financial

Or you can also find a local insurance agent

We're here to help.

How can we help you?

We’re here to help you get the answers you need. Whether you have questions about your existing car or home insurance, need an insurance quote, or want to discuss investments or retirement planning, we can help. 

Consumer or Business general inquiries, comments, or questions 
Call 886-COUNTRY (866-268-6879)

Use our frequently asked questions or contact us by your preferred method. If you’re already a client, log in or register so we can respond more quickly to your questions.  

Start by accessing your online account. After logging in:

  1.  Click on your auto policy
  2. Go to "Manage Policy", then click Change Vehicle/Driver
  3. When it asks what you'd like to do, select Add a vehicle
  4. Continue to fill out the form to request the change

You can access your insurance card directly from your phone or computer.

  1. Log in to your account
  2. Under “Quick Links” you will see a link for Insurance card
  3. A PDF version of your insurance card will appear, allowing you to download the file directly to your phone

You can also download COUNTRY Financial Mobile from your app store for more convenience.

If you have emergency roadside assistance coverage and need assistance, search for a local tow company or repair shop and work with them directly. We’ll reimburse you up to $100 per event for the services you need. 

You can report your auto, home, or renters claim online. Also, if your car windshield is damaged, you can submit an auto glass claim.

  1. Log in to your account
  2. Choose "Claim" at the top of the page and complete the form
  3. You’ll receive a confirmation number, and someone will be in touch with you shortly!

For all other claim types or if you’d just rather talk to a real person, call 866-COUNTRY (866-268-6879) or visit our Claims Support Center for more details.

Start with your COUNTRY Financial representative. You can also call us at 866-COUNTRY (866-268-6879) or request an auto insurance quote or home insurance quote online.

Benefit from an online account

Online accounts are secure, convenient and provide you with easy access to insurance policy information, ID cards and more.

You can make payments and report a claim, and once you login, we know you’re authorized to make changes to your insurance policies.

You can also chat with our customer service representatives during available hours and get quick, personalized help with your insurance questions. 

Download our free mobile app

Need to view your insurance card in a hurry, pay your bill over your morning coffee, or contact your rep? You can do all of that and more with our app. Download it today!


Need help with your online account?

You can register and access information about your auto, home, farm, umbrella, commercial, life, health, and asset management policies.

Most new policies are eligible for you to register within 24 hours after they are issued. If they’re issued on a weekend, they’ll become eligible the following Monday. Check with your representative about registration availability for new commercial policies.

Employer sponsored retirement plans like 401(k)s and 403(b)s are available on a separate COUNTRY Business Retirement account management portal.

If you have questions about or problems with your online account, check our frequently asked questions or call 866-COUNTRY (866-268-6879).

If you forget your password, follow these steps: 

  1. Go to Forgot Password and enter the email address associated with your account. If you have a verified phone number and email associated with your profile, you can choose to receive your verification code by email, text, or voice message.
  2. If the phone number provided is registered on your account, we’ll send your verification code to that number. If not, we’ll send the verification code to your registered email address. You can add up to four phones once you log back in.
  3. Once you enter the verification code, you will be prompted to enter a new password and log in.

Note: We send your code immediately, but different providers might have a delay. If you don’t receive a verification code within 10 minutes, contact our customer service representatives at 866-COUNTRY (866-268-6879). 

We send you a verification code when you register your account, when you login or when you reset your password for your security. You can choose to receive your verification code through email, text, or phone call.

Depending on your email or phone provider, it could take up to 10 minutes to receive the verification code.

If you’ve waited at least 10 minutes and still haven’t received your code, here are some ways to troubleshoot:

  • Select the RESEND link and either re-enter your email address, your phone number, or select a different one. When resetting your password, we will try to send it to your email if the phone number you entered was not registered. 

  • Call us at 866-COUNTRY (866-268-6879) for help.

  • Select the Click to Chat option, on the bottom of the page for onscreen help from a customer service representative. After you connect, you have the option to allow the customer service representative to share your screen to help.

  1. Log in to your account 
  2. Click on your name, then profile settings at the top of the page
  3. Select the Delete link by a phone to remove it
  4. Select the Add a Phone Number link to add new phones

You may have up to four phone numbers on your account. You can also indicate if texting is available on each phone number.

Expect more from us

At COUNTRY Financial, you're more than a policy number. We treat you like our own—especially when you need us most. See how our claims reps and insurance agents came together to help this family recover when disaster struck.

financial representative

representative name

Have additional coverage questions? Connect with your rep who will:

  • Take the time to get to know you and your unique needs
  • Answer your questions - minus the insurance jargon
  • Meet you where you're comfortable - through video, phone or in person

COUNTRY Financial headquarters

Do not send payments to this address. To send payments by mail, see payment addresses.

COUNTRY Financial
1711 General Electric Road 
PO Box 2020
Bloomington, IL 61702

Payment addresses

Mailed payments can be made via check, cashier's check or money order.

For Auto, Property, Umbrella, Business and Farm policies, mail to:

COUNTRY Financial
PO Box 2100
Bloomington, IL 61702

For COUNTRY Financial Life, Health or annuity policies, mail to:

COUNTRY Financial
PO Box 2000
Bloomington, IL 61702

For Cotton States Life Insurance Co. policies, mail to:

COUNTRY Financial
PO Box 2060
Bloomington, IL 61702

What's next?

COUNTRY Financial wants to help you find solutions that work for you. Our customer service professionals are available to help answer your questions.

COUNTRY Financial® is a family of affiliated companies (collectively, COUNTRY) located in Bloomington, IL. Learn more about who we are.

Auto insurance policies issued by COUNTRY Mutual Insurance Company®, COUNTRY Preferred Insurance Company® and COUNTRY Casualty Insurance Company®, Bloomington, IL. 

For product and service information, read our Terms & Conditions. Read our full Financial Services Summary Handbook.