Call our customer service representatives at 866-COUNTRY (866-268-6879) to get answers to your questions.call
We’re here to help you get the answers you need. Whether you have questions about your existing car or home insurance, need an insurance quote, or want to discuss investments or retirement planning, we can help.
Start by accessing your online account. After logging in:
You can access your insurance card directly from your phone or computer.
You can also download COUNTRY Financial Mobile from your app store for more convenience.
If you have emergency roadside assistance coverage and need assistance, search for a local tow company or repair shop and work with them directly. We’ll reimburse you up to $100 per event for the services you need.
You can report your auto, home, or renters claim online. Also, if your car windshield is damaged, you can submit an auto glass claim.
Online accounts are secure, convenient and provide you with easy access to insurance policy information, ID cards and more.
You can make payments and report a claim, and once you login, we know you’re authorized to make changes to your insurance policies.
You can also chat with our customer service representatives during available hours and get quick, personalized help with your insurance questions.
Need to view your insurance card in a hurry, pay your bill over your morning coffee, or contact your rep? You can do all of that and more with our app. Download it today!
You can register and access information about your auto, home, farm, umbrella, commercial, life, health, and asset management policies.
Most new policies are eligible for you to register within 24 hours after they are issued. If they’re issued on a weekend, they’ll become eligible the following Monday. Check with your representative about registration availability for new commercial policies.
Employer sponsored retirement plans like 401(k)s and 403(b)s are available on a separate COUNTRY Business Retirement account management portal.
If you forget your password, follow these steps:
Note: We send your code immediately, but different providers might have a delay. If you don’t receive a verification code within 10 minutes, contact our customer service representatives at 866-COUNTRY (866-268-6879).
We send you a verification code when you register your account, when you login or when you reset your password for your security. You can choose to receive your verification code through email, text, or phone call.
Depending on your email or phone provider, it could take up to 10 minutes to receive the verification code.
If you’ve waited at least 10 minutes and still haven’t received your code, here are some ways to troubleshoot:
Select the RESEND link and either re-enter your email address, your phone number, or select a different one. When resetting your password, we will try to send it to your email if the phone number you entered was not registered.
Call us at 866-COUNTRY (866-268-6879) for help.
Select the Click to Chat option, on the bottom of the page for onscreen help from a customer service representative. After you connect, you have the option to allow the customer service representative to share your screen to help.
You may have up to four phone numbers on your account. You can also indicate if texting is available on each phone number.
COUNTRY Financial headquarters is located at:
1711 General Electric Road
PO Box 2020
Bloomington, IL 61702
COUNTRY Financial wants to help you find solutions that work for you. Our customer service professionals are available to help answer your questions.
Auto insurance policies issued by COUNTRY Mutual Insurance Company®, COUNTRY Preferred Insurance Company® and COUNTRY Casualty Insurance Company®, Bloomington, IL.