Business Claims

You can report or track your claim within your online account. If you're not a COUNTRY Financial client, call us at 866-COUNTRY (866-268-6879).

What to expect

Whether you are reporting minor damage to your property, theft, or a major loss, a representative will contact you as soon as possible. Our goal is to get your life back to normal as quickly as we can.

The claims process


Your claim is assigned to a claim representative, who will call you by the end of the next business day to gather additional details.


Your claim is reviewed and arrangements will be made with you to inspect/investigate the damages to your property.


Your claims representative will give you a repair estimate after inspecting your property.

Your claim is resolved and closed.

How to prepare

To help make the claim process go smoothly, use the following checklist to prepare for questions we may ask.

  • Your contact information, including address and telephone numbers
  • A household contact you want handling the claim
  • Policy type and number
  • Date damage occurred
  • Driving directions to property
  • Description of loss
  • Description of damaged property
  • Location of damaged property

Claims assistance your way

Get support from local experts

Your rep is always there to help:

  • Answer your insurance questions
  • Guide you through the claims process
  • Balance your coverage needs with your budget
  • Update your coverage as your life changes

Most common claims questions

We've answered some of the most common claims questions, like the ones below. 

  • How do I report a claim?
  • Is this claim going to affect my premium?
  • What is the typical claims process?
  • When do I get my deductible back?

Have additional questions?

Call us at 866-COUNTRY (866-268-6879) or reach out to your representative for help.  

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COUNTRY Financial® is a family of affiliated companies (collectively, COUNTRY) located in Bloomington, IL. Learn more about who we are.