Couple sitting on couch reading book

Home Insurance Claim Story: Recovering After a Storm 

by Carrie Skogsberg

Every time a storm sweeps through the neighborhood, a small part of us worries about the safety of our home and possessions.  When the worst happens, that concern grows as we wonder, “what does my home insurance cover?” and “how do home insurance claims work?”

We’re here to make your home insurance claim experience easy, like we did for the DeMierre family.

Dean and Frankie Demierre were relaxing on a camping trip when a call from a neighbor shattered their tranquility. A storm tore the roof off their house.

They arrived home to find many of their belongings scattered into the field across the street, with the remainder under water from the torrential downpour that arrived after their roof was blown away. They lost just about everything.

"COUNTRY Financial took care of us." 

Panic quickly turned to reassurance after one phone call to us. After filing a claim, the Demierres were on track to move into a new home.  

What to know about filing a home insurance claim

  • First, call 866-COUNTRY or file a home insurance claim online.
  • You’ll need contact information, your policy number and information about the damage to your home.  
  • Once you report your claim, it will be assigned to a claims representative who will get in touch with you for more details, to inspect your damage and settle your claim.
  • Next, take steps to prevent further damage to your property such as boarding up broken windows and covering holes with tarps.  

Learn more about how to file a home insurance claim and how to monitor your claim progress

Check out our Claims FAQs


Updated 3-14-23

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COUNTRY Financial® is a family of affiliated companies (collectively, COUNTRY) located in Bloomington, IL. Learn more about who we are.