You can report or track your claim within your online account. If you're not a COUNTRY Financial client, call us at 866-COUNTRY (866-268-6879).
Immediately report the injury sustained at work to your manager. Make sure you provide the date, place of the accident, and type of injury.
You will be contacted later by a claims representative to verify the facts.
If you have any questions about your claim, you can always call (888) 545-4947.
After the injury is reported a claims representative will call you as quickly as possible to gather more facts about the incident. Note that you will not receive your claims representative’s information until they contact you, which is typically by the end of the next business day.
During the follow-up call, the claims representative will review the claims process and next steps, which includes contacting the employee to verify the facts about the incident. If you have any questions about your claim, you can always call (888) 545-4947.
Log in or register and choose the Claims tab to check your claim status, including your adjuster information, the date a first payment is made, and more.
To help make the claims process go smoothly, take a moment to gather important information about the incident.
Your rep is always there to help:
We've answered some of the most common claims questions, like the ones below, here.
Start online, find a local rep or call us at 866-268-6879. We'll walk you through the claim process.
COUNTRY Financial® is the marketing name for the COUNTRY Financial family of affiliated companies (collectively, COUNTRY), which include COUNTRY Life Insurance Company®, COUNTRY Mutual Insurance Company®, and their respective subsidiaries, located in Bloomington, Illinois.
Coverage is not available in all states. Details of coverage, limits, or services may not be available for all businesses and vary in some states. Workers compensation insurance policies are written by COUNTRY Mutual Insurance Company®. In some states where COUNTRY operates, policies may be purchased through CC Services, Inc., from a non-affiliated third-party insurer. CC Services, Inc. is also known as CC Services of Illinois, Inc. or CCSI of Illinois, Inc. CC Services, Inc., and its representatives are not licensed in all states.