Workers' Compensation Claims

You can report or track your claim within your online account. If you're not a COUNTRY Financial client, call us at 866-COUNTRY (866-268-6879).

If you're the injured employee

Report your injury

Immediately report the injury sustained at work to your manager. Make sure you provide the date, place of the accident, and type of injury.

Verify facts

You will be contacted later by a claims representative to verify the facts.


If you have any questions about your claim, you can always call 888-545-4947.

If you're the employer

Next steps

After the injury is reported a claims representative will call you as quickly as possible to gather more facts about the incident. Note that you will not receive your claims representative’s information until they contact you, which is typically by the end of the next business day.

Claims process

During the follow-up call, the claims representative will review the claims process and next steps, which includes contacting the employee to verify the facts about the incident. If you have any questions about your claim, you can always call 888-545-4947.

Couple looking at laptop on sofa

Check your claim online

Log in or register and choose the Claims tab to check your claim status, including your adjuster information, the date a first payment is made, and more.

Information needed to report a claim

To help make the claims process go smoothly, take a moment to gather important information about the incident.

Basic claims information
  • Preferred contact of employee, including address, phone, and best time to call
  • Policy number and billing number
  • Date of loss
  • Description of loss
  • Location
  • When, where and how injury occurred
  • Description of injury
  • Medical provider name and address
  • Last day worked
  • Return date
Employee information
  • Name, address and phone number
  • Date of birth
  • Social Security Number
  • Weekly salary
  • Marital status and number of dependents

Claims assistance your way

Get support from local experts

Your rep is always there to help:

  • Answer your insurance questions
  • Guide you through the claims process
  • Balance your coverage needs with your budget
  • Update your coverage as your life changes

Most common claims questions

We've answered some of the most common claims questions, like the ones below.

  • How do I report a claim?
  • Is this claim going to affect my premium?
  • What is the typical claims process?
  • When do I get my deductible back?

Need help?

Start online, find a local rep or call us at 866-COUNTRY (866-268-6879). We'll walk you through the claim process.

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COUNTRY Financial® is a family of affiliated companies (collectively, COUNTRY) located in Bloomington, IL. Learn more about who we are.

Coverage is not available in all states. Details of coverage, limits, or services may not be available for all businesses and vary in some states. Workers compensation insurance policies are written by COUNTRY Mutual Insurance Company®. In some states where COUNTRY operates, policies may be purchased through CC Services, Inc., from a non-affiliated third-party insurer. CC Services, Inc. is also known as CC Services of Illinois, Inc. or CCSI of Illinois, Inc. CC Services, Inc., and its representatives are not licensed in all states.