File an Auto Claim in Three Easy Steps

When you file an auto claim, the unknown can be the hardest part. We work hard to make the process as easy as possible.

1. File your claim 

You can file a claim through your online account, our mobile app or by calling 1-866-COUNTRY (866-268-6879). 

2. Connect with your claim rep

A claim rep will reach out to explain your repair options, answer any questions you have and review your policy. Your claim rep is your main point of contact throughout the process and will help with anything you need. Your rep is also there to support you.

3. Repair the damage

You can select from four different repair options, based on your preference and the severity of your claim. 

• Our most popular option is our Direct Repair Program, or DRP. Here’s how it works: 
  
  • You choose from a list of local repair shops on our DRP list and we contact the shop for you. The shop will reach out to schedule a time for you to bring your car in for appraisal and repair. If you use our DRP option, the payment goes directly to the shop. 
    
• If it’s a minor accident, you can use Snap N Send, our mobile appraisal app. You submit damage photos through the app. Our appraisal team reviews them and, if there are no questions, we’ll mail you a check for the repairs. 
  
• You can have a claim rep set up an appointment for an appraiser to review your car’s damage. With this option, you choose the repair shop. In most cases, you’ll get a check the same day so you can get your car fixed and back on the road. 
  
• If you’ve already received an estimate from a repair shop, you can submit it for review. If approved, we’ll mail you a check. 
  

That’s it! Your auto claim process in three easy steps.