Car Insurance Claims

How to file your auto insurance claim


1. File an auto claim 

You can file an auto claim through your online accountour mobile app or by calling 866-COUNTRY (866-268-6879). 

Learn about Roadside Assistance claims.

2. Connect with your insurance claim representative

An auto insurance claim representative will reach out to explain your repair options, answer any questions you have and review your car insurance policy. Your insurance claim representative is your main point of contact throughout the process and will help with anything you need. Your insurance agent is also there to support you.

3. Repair the damage

Our claims team will review your auto insurance claims and arrange to inspect the damage to your vehicle. We offer several convenient appraisal options, and your claims representative will guide you through the process to get you back on the road as quickly as possible. 

That’s your car insurance claim process in three easy steps.

To start or check the status of your car insurance claim, you can: 

Ready to start a car insurance quote?

Start online, find a local insurance agent, or call us at 866-COUNTRY (866-268-6879). We'll help you find car insurance that works for you. 

Start a quote

COUNTRY Financial® is a family of affiliated companies (collectively, COUNTRY) located in Bloomington, IL. Learn more about who we are.

Auto insurance policies issued by COUNTRY Mutual Insurance Company®, COUNTRY Preferred Insurance Company® and COUNTRY Casualty Insurance Company®, Bloomington, IL. 

For product and service information, read our Terms & Conditions. Read our full Financial Services Summary Handbook.