MyCOUNTRY will be unavailable on Sunday, 3/26 from 5pm-8:30pm CST for scheduled maintenance.  

Why did I get a bill/refund after my audit was done?

Premiums on auditable commercial policies are determined on an estimated basis. When your policy term is over, we complete a premium audit to determine actual business activities (payroll, sales, etc.). If we estimated too high of a premium, you’ll get a refund. If we estimated too low of a premium, we’ll let you know the difference you owe.