Customers affected by Hurricane Matthew: learn more about submitting a claim online or call 866-COUNTRY when it’s safe to do so. We’re here for you. 

Why did I get a bill/refund after my audit was done?

Premiums on auditable commercial policies are determined on an estimated basis. When your policy term is over, we complete a premium audit to determine actual business activities (payroll, sales, etc.). If we estimated too high of a premium, you’ll get a refund. If we estimated too low of a premium, we’ll let you know the difference you owe.