Customers affected by Hurricane Matthew: learn more about submitting a claim online or call 866-COUNTRY when it’s safe to do so. We’re here for you. 

Business Continuity

At COUNTRY, we are prepared.

COUNTRY has spent years developing and implementing sound business continuity recovery plans. While we’ll never know exactly what will happen, we believe our planning is consistent with many of the best practices established within the insurance and financial services industry.

In such an event, COUNTRY is prepared in the following ways:


  • Re-routing our 24-hour call centers to other locations so you can continue to get Real People. Real Answers. Real Quick. ®
  • Continuing our 24-hour claims service.
  • Utilizing alternate business locations and work-from-home options.
  • Using the communication plans we have in place to update our agency force and clients on any changes to our business operations.


While we keep those core business principles intact, our Corporate Business Continuity Committee would work to get our operations back to normal.

We participate in various industry-level discussions regarding business continuity planning under the guidance of industry organizations. This increases our ability to proactively recognize and manage business disruption risks and coordinate recovery efforts.

COUNTRY® Capital Management Company partners with many other financial companies to provide investment products and services to our clients. See the COUNTRY® Capital Management Company Business Continuity Planning Disclosure Statement

If we were ever in a situation where a disaster adjusted our business operations, we’re confident we could continue to conduct business. We take seriously our commitment to our current and prospective clients, financial representatives, employees and communities.