What to Expect
Whether you're reporting a minor fender bender or a major crash a representative will contact you as soon as possible.
The Claims Process
Your claim is assigned to a claim representative, who will call you by the end of the next business day to gather additional details.
Your claim is reviewed and arrangements will be made to inspect the damages to your vehicle or determine the damages. We have several convenient appraisal options to choose from including our Snap N Send mobile app.
Your claim is resolved and closed.
Check Your Claim in MyCOUNTRY
Log in or register for MyCOUNTRY and choose the Claims tab to check your claim status, including your adjuster information, the date a first payment is made, and more.Log in or register for MyCOUNTRY
Auto Claims Checklist
To help make the claims process go smoothly, use the following checklist to prepare for questions we may ask:
□ Names and contact information for everyone involved in the accident, including any witnesses
□ Your telephone numbers, including home, work and cell numbers
□ Your email addresses
□ A household contact you want handling the claim
□ Your policy number
□ Date and location of your accident
□ Description of your accident and damages
□ Description of injuries to you, your passengers, or other people
□ Vehicle information, including make, model, year and license plate number
□ Police department information, including department name, report number, and a description of any tickets