Online Account Access FAQs

We've gathered answers to your most popular questions below.

What's on your mind?

You can register your auto, home, farm, umbrella, commercial, life, health, and asset management policies.

Most new policies are eligible for registration within 24 hours after issue. Policies issued on a weekend will become eligible the following Monday. Check with your representative about registration availability for new commercial policies.

Employer sponsored retirement plans like 401(k) and 403(b) are available on a separate portal.  Click here to view those accounts.

It's easy! Just log in to your account. Fill in any update messages to pull in new policies. If you don't see any messages, select the Add a Product link under Quick Links. You will then select how you would like your product to be added. Depending on what you choose, you may be requested to use your User ID and Security Code, or your account or policy number.

You can access your COUNTRY Trust Bank® 401(k) account by going to or by calling 855-805-2971.

Your account has transitioned to our new enhanced website  If you have questions about login or this transition, please call 855-805-2971 for assistance.

Your verification code is sent to you during registration, when you log in to your account, or when resetting a password. You have the option to receive your verification code through email, text, or phone call.

Depending on your email or phone provider, it could take up to 10 minutes to receive the verification code.

If you’ve waited at least 10 minutes and still haven’t received your code, here are some ways to troubleshoot:

  • Select the RESEND link to and either re-enter your email address, your phone number, or select a different one. In the case of resetting a password we will try to send it to your email if the phone number entered was not registered.
  • Call us at 866-COUNTRY (866-268-6879) if you would like help over the phone.
  • Select the Click to Chat option, on the bottom of the page, if you would like help on the screen. After you connect you can also set up a CoBrowse if you want to share your screen with who is helping you, so they see what you see.

Your device or computer isn't remembered. This may be happening for several reasons:

  • "Remember this computer" was not selected the last time you logged in.
  • It has been 6 months since your last log in (the cookie only lasts for 6 months).
  • Your browser's cookies were recently cleared.
  • You are using a different browser.
  • You share the computer with another person and they have logged into their account recently.

For questions, please contact the Client Service Center at 866-COUNTRY (866-268-6879).

If you can't access your registered email or phone, just call the Client Service Center at 866-COUNTRY (866-268-6879) and they'll give you a hand.

If you haven't registered a phone number, you can add up to four of them in the profile settings on your online account. You can also choose whether to receive your verification code as a recorded voice or text message or email.

Log in to your account and click on your name, then profile settings at the top of the page. Select the Delete link by a phone to remove it. Select the Add a Phone Number link to add new phones. You may have up to 4 phone numbers on your account. You can also indicate if texting is available on each phone number.

Standard text messaging and data rates do apply. If you prefer not to receive a text message, you can receive a recorded phone call or we can send the security access code to your registered email address.

You can change your preferences by logging into your account and making updates under profile settings. You also have the option to choose whether to receive a recorded voice message or a text message for each new phone number added to your account.

That's ok! We can send your verification code to your registered email address.

After you've logged in, you can add up to four phone numbers in My Info.

It's simple! Just log in to your account and select profile settings under your name on the top of the page. Go to the Login & security section and choose EDIT. Then enter your new email address and select Send Verification. After you have completed this step, you should receive an email with a verification code to validate the new email address.

Updating your email address in the Login & security section will change the email used for your login. To update your contact email only, click EDIT in the CONTACT INFORMATION section or contact your representative directly with your new email information.

Go to Forgot Password and enter the email address associated with your account. If you have a verified phone number and email associated with your profile, you can choose to receive your verification code by email, text, or voice message.

If the phone number provided is registered on your account, we’ll send your verification code to that number. If not, we’ll send the verification code to your registered email address. You can add up to 4 phones under the, once you log back in.

Once the verification code is entered, you will be prompted to enter a new password and log in.

Note: We send your code immediately but different providers might have a delay. If you don’t receive a verification code within 10 minutes, please contact the Client Service Center at 866-COUNTRY (866-268-6879).

Log in to your account (if you don’t have an account, register today).

Since different policies can have different addresses, pick the policy/product that you want to change the address on. If the same address is used on multiple policies, it will update the address on those policies as well. 

Under the "Policy Changes" section, select "Change address on policy," fill out the form, and submit it.  Please allow up to 30 days to process the address change.

NOTE: Retirement plan participants must contact their employer to change an address.

Other address change options are also available:

Vehicles you no longer own may continue to show up as part of your account even though it’s considered inactive if it shares an account number with active policies.

If you’d like to remove the old information, you can log on to your account and select the auto policy you want to change. Then go to “Manage Policy” and select “Change Vehicle/Driver”. From there you can request to remove of add a driver or vehicle. You can also call 866-COUNTRY (866-268-6879) to request a new account number for the active policies and removal of the old account.

Log in to your account. Under “Quick Links” you will see a link for Insurance card.

A PDF version of your insurance card will appear, allowing you to download the file directly to your phone.

You can also download the Country Financial App for more convenience on your device.

COUNTRY Financial® is a family of affiliated companies (collectively, COUNTRY) located in Bloomington, IL. Learn more about who we are.

For product and service information, read our Terms & Conditions. Read our full Financial Services Summary Handbook.