Contact Us
If you’ve got a question, need to report a claim or have a suggestion, we’re ready to help!
- Call
- Log in
- Contact a rep
General client support
We can help you pay your bill, answer policy questions, report a claim, register your online account and more.
866-COUNTRY (866-268-6879)
Roadside assistance
Flat tire? Locked your keys in your car?
Learn more about our Roadside Assistance Coverage.
Request a quote
866-COUNTRY (866-268-6879)
Media inquiries
Call 309-821-2859 or email us at news@countryfinancial.com.
Manage your policies 24/7 with online account access
Online account access allows you to:
- Pay your bill
- Request policy changes
- Report a claim and check claim status
- View policy details
- Download your id card and other policy documents
On-the-go access with our mobile app
Need to view your insurance card in a hurry, pay your bill over your morning coffee, or contact your rep? You can do all of that and more with our app. Download it today!
Contact us
What to expect
We'll do our best to respond within 1 business day. If you need immediate assistance, give us a call at 866-COUNTRY (866-268-6879).
Your rep is ready to help with whatever you need
- Help you plan for all of life’s moments
- Provide personalized service
- Guide you through the claim process
Mailing address
You can send mail to COUNTRY Financial® or COUNTRY Trust Bank®, based on your need.
COUNTRY Financial
PO Box 2020
Bloomington, IL 61702-2020
Effective Dec. 10, 2022, the new mailing address for COUNTRY Trust Bank is:
COUNTRY Trust Bank
1711 General Electric Rd.
PO Box 2020
Bloomington, IL 61702-2020
Frequently asked questions
COUNTRY Financial® is the marketing name for the COUNTRY Financial family of affiliated companies (collectively, COUNTRY), which include COUNTRY Life Insurance Company®, COUNTRY Mutual Insurance Company®, and their respective subsidiaries, located in Bloomington, Illinois.