Contact Us

If you’ve got a question, need to report a claim or have a suggestion, we’re ready to help!

General client support

We can help you pay your bill, answer policy questions, report a claim, register your online account and more.

866-COUNTRY (866-268-6879)

Roadside assistance

Flat tire? Locked your keys in your car?

Learn more about our Roadside Assistance Coverage.

Report a claim

Need to start a claim?

866-COUNTRY (866 268-6879)

Request a quote

866-COUNTRY (866-268-6879)

Media inquiries

Call 309-821-2859 or email us at


Manage your policies 24/7 with online account access

Online account access allows you to:

  • Pay your bill
  • Request policy changes
  • Report a claim and check claim status
  • View policy details
  • Download your id card and other policy documents

On-the-go access with our mobile app

Need to view your insurance card in a hurry, pay your bill over your morning coffee, or contact your rep? You can do all of that and more with our app. Download it today!

Contact us

How may we help you?

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What to expect

We'll do our best to respond within 1 business day. If you need immediate assistance, give us a call at 866-COUNTRY (866-268-6879).

Country Financial representative standing in doorway of office

Your rep is ready to help with whatever you need

  • Help you plan for all of life’s moments
  • Provide personalized service
  • Guide you through the claim process

Mailing address

You can send mail to COUNTRY Financial® or COUNTRY Trust Bank®, based on your need.

COUNTRY Financial
PO Box 2020
Bloomington, IL 61702-2020

Effective Dec. 10, 2022, the new mailing address for COUNTRY Trust Bank is: 

COUNTRY Trust Bank
1711 General Electric Rd.
PO Box 2020
Bloomington, IL 61702-2020

Where do I send my payments?


Frequently asked questions

COUNTRY Financial® is the marketing name for the COUNTRY Financial family of affiliated companies (collectively, COUNTRY), which include COUNTRY Life Insurance Company®, COUNTRY Mutual Insurance Company®, and their respective subsidiaries, located in Bloomington, Illinois.