May 20, 2025 

COUNTRY Financial® Claims Representatives Moving Into Place To Support Those Affected By Recent Midwest Storms 

Bloomington, IL – COUNTRY Financial claims representatives are moving into areas with the most significant storm damage in states where we do business to assist clients following several days of severe weather across the Midwest and other parts of our service area. COUNTRY claims adjusters are making contact with clients who have filed claims and are moving them through our claims process as rapidly as possible.

While details continue to come into COUNTRY Financial, at this time, our teams are responding to people, families and businesses in Illinois, Indiana, Iowa, Minnesota, Missouri, Tennessee and Wisconsin.

Thus far, COUNTRY Financial has received 1,861 claims related to weather events from Thursday, May 15 through Saturday, May 17. This includes severe weather Thursday in Wisconsin and Illinois along with wind and tornado claims Friday in the St. Louis and Granite City areas. Thus far, the company has received 1,185 property claims and 676 automotive claims. 1,166 claims at this time are hail related, with 587 claims involving wind and tornado impacts and 108 involving lightning or other weather-related perils. The cities with the most claims reported include Granite City, IL (97), Robinson, IL (94) and Chenoa, IL (91). 

How to mitigate further loss 

If you are a client of COUNTRY and believe you may have a claim arising out of weekend storms, we encourage you to take the following steps:

1. Report your claim promptly by calling 866-COUNTRY (866-268-6879), or by visiting us online at countryfinancial.com, or through using our mobile app to start the claims process. 
2. Make an inventory list of all damaged property, including vehicles, and take photos of all damage to document your claim.
3. If there is spoiled food in the refrigerator, take pictures of the food products and refrigerator before throwing them out. 
4. When safe, take steps to prevent further damage such as tarping roofs.
5. Save all receipts from emergency repairs, including receipts for basic items such as tarps or duct tape. 

Claims filing tips 

Once a COUNTRY client reports a claim, it will be assigned to a claims representative who will contact the client for more details concerning the claim. Depending on the type of claim that is filed, the damage may be inspected in person. Take advantage of digital capabilities during your claims processing experience, such as:

• Filing your claim digitally on countryfinancial.com.
• Emailing directly with your adjuster when needed.
• Uploading documents and materials digitally.
• If eligible, please use Electronic Funds Transfers for quick and efficient payments.     

Home and auto insurance information

These types of storms are always a good reminder for home and auto owners to check their policies and make sure they understand the coverages if something were to happen to their property. 

Home insurance in general provides protection against damage to your home caused by sudden, unexpected and accidental events like storms and fire. 

• In addition to the main structure, home insurance covers other structures on your property such as sheds, fences and detached garages.
• Damage to your home resulting from maintenance issues or ongoing wear and tear to appliances and systems are not covered by homeowner’s insurance.
• Home insurance does not cover damage caused by ground water flooding. Flood insurance must be purchased through the National Flood Insurance Program. Sump pump failure and sewer back up coverage, however, is a common addition to home insurance that must be purchased separately.  You will need to have a sump pump failure endorsement added to your COUNTRY policy to be covered.
• Claims are paid based on your decision to buy actual cash value or replacement cost coverage. Understanding the difference will be helpful to your claim processing and expectation for payment.

If a COUNTRY client has questions, you can contact 866-COUNTRY (866-268-6879) or visit countryfinancial.com for more details.

Media contact

news@countryfinancial.com