March 11, 2026

COUNTRY Financial® Claims Representatives Available To Support Those Affected By March Midwest Storms 

Bloomington, IL – COUNTRY Financial claims representatives are moving into areas with the most significant storm damage, to assist clients following severe weather across the Midwest. COUNTRY claims adjusters are contacting clients who have filed claims and are moving these cases through our claims process as rapidly as possible.

While details continue to come into COUNTRY Financial, our teams are available to respond to people and businesses from Oklahoma to Missouri, Illinois, Iowa and Indiana. Thus far, COUNTRY Financial has received nearly 700 claims (approximately 300 property and 380 auto) related to weather including damage from tornadoes and softball-sized hail. Most claims are from the Kankakee, Bradley and Bourbonnais area of Illinois. Claims also have been reported from the Kansas City area. More claims from these and other states are expected to be reported in the coming days.

How to mitigate further loss 

If you are a client of COUNTRY and believe you may have a claim arising out of these storms, we encourage you to take the following steps:

1. Report your claim promptly by calling 866-COUNTRY (866-268-6879), or by visiting us online at countryfinancial.com, or through using our mobile app to start the claims process. 
2. Make an inventory list of all damaged property, including vehicles, and take photos of all damage to document your claim.
3. If there is spoiled food in the refrigerator, take pictures of the food products and refrigerator before throwing them out. 
4. When safe, take steps to prevent further damage such as tarping roofs.
5. Save all receipts from emergency repairs, including receipts for basic items such as tarps or duct tape. 

Claims filing tips 

Once a COUNTRY client reports a claim, it will be assigned to a claims representative who will contact the client for more details concerning the claim. Depending on the type of claim that is filed, the damage may be inspected in person. Take advantage of digital capabilities during your claims processing experience, such as:

• Filing your claim digitally on countryfinancial.com.
• Emailing directly with your adjuster when needed.
• Uploading documents and materials digitally.
• If eligible, please use Electronic Funds Transfers for quick and efficient payments.     

Home and auto insurance information

These storms are always a good reminder for home and auto owners to check their policies and make sure they understand the coverages if something were to happen to their property. 

Home insurance in general provides protection against damage to your home caused by sudden, unexpected and accidental events like storms and fire. 

• In addition to the main structure, home insurance covers other structures on your property such as sheds, fences and detached garages.
• Damage to your home resulting from maintenance issues or ongoing wear and tear to appliances and systems are not covered by homeowner’s insurance.
• Home insurance does not cover damage caused by ground water flooding. Flood insurance must be purchased through the National Flood Insurance Program. Sump pump failure and sewer back up coverage, however, is a common addition to home insurance that must be purchased separately.  You will need to have a sump pump failure endorsement added to your COUNTRY policy to be covered.
• Claims are paid based on your decision to buy actual cash value or replacement cost coverage. Understanding the difference will be helpful to your claim processing and expectation for payment.

If a COUNTRY client has questions, you can contact 866-COUNTRY (866-268-6879) or visit countryfinancial.com for more details.

Media contact

news@countryfinancial.com