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Why didn't I get the verification code?

Depending on your email or phone provider, it could take up to 10 minutes to receive the verification code.

If you’ve waited at least 10 minutes and still haven’t received your code, here are some ways to troubleshoot: 

  • Select the RESEND link to and either re-enter your email address, your phone number, or select a different one.  In the case of resetting a password we will try to send it to your email if the phone number entered was not registered.
  • Call us at 866-COUNTRY (866-268-6879) if you would like help over the phone.
  • Select the Click to Chat option if you would like help on the screen. After you connect you can also set up a CoBrowse if you want to share your screen with your helper so they see what you see.