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Why am I being asked to enter another verification code?

Your device or computer isn't remembered. This may be happening for several reasons:

  • "Remember this computer" was not selected the last time you logged in.
  • It has been 6 months since your last log in (the cookie only lasts for 6 months).
  • Your browser's cookies were recently cleared.
  • You are using a different browser.
  • You share the computer with another person and they have logged into their MyCOUNTRY account recently.

For questions, please contact Customer Service at 866-COUNTRY (866-268-6879).