Why am I being asked to enter another verification code?
Your device or computer isn't remembered. This may be happening for several reasons:
- "Remember this computer" was not selected the last time you logged in.
- It has been 6 months since your last log in (the cookie only lasts for 6 months).
- Your browser's cookies were recently cleared.
- You are using a different browser.
- You share the computer with another person and they have logged into their MyCOUNTRY account recently.
For questions, please contact Customer Service at 866-COUNTRY (866-268-6879).