Customers affected by Hurricane Matthew: learn more about submitting a claim online or call 866-COUNTRY when it’s safe to do so. We’re here for you. 

I forgot my password. How do I retrieve it?

Go to Forgot Password and enter the email address associated with your account.  If you have a verified phone number associated with your profile, you can choose to receive your verification code by email, text, or voice message.

If the phone number provided is registered for MyCOUNTRY, we’ll send your verification code to that number. If not, we’ll send the verification code to your registered email address. You can add up to 4 phones under the My Info page once you log back in.

Once the verification code is entered, you will then be prompted to enter a new password and log in to MyCOUNTRY.

Note:  We send the code immediately but different providers might have more of a delay. If you don’t receive a verification code within 10 minutes, please contact the Customer Service Center at 866-COUNTRY (866-268-6879).