Planned outages: 401(k) plan access will be unavailable from 11 p.m. on 12/2 to 5 p.m. on 12/3. Financial account access will be unavailable on 12/3.

Which policies can I add to MyCOUNTRY?

You can register your auto, home, farm, umbrella, commercial, life, health, retirement, and asset management policies in MyCOUNTRY.

Most new policies are eligible for registration within 24 hours after issue. Policies issued on a weekend will become eligible the following Monday. Check with your financial representative about registration availability for new commercial policies.

You can also register your life, health and annuity policies with MyCOUNTRY, except in the following cases:

  • Life, health or annuity policies on the Combined Bill Plan (even if a loan interest notice is received)
  • Life or health policies with no premium due, such as Paid Up, Reduced Paid Up, and where the premium is being waived under the Waiver of Premium benefit (even if a loan interest notice is received)
How long does it take to activate a new MyCOUNTRY account?

Most new policies are eligible for registration within 24 hours after issue. Policies issued on a weekend will become eligible the following Monday. Once you have completed registration by entering your verification code that you received by email, phone call or text, your account is activated!

How do I add policies or financial accounts to MyCOUNTRY?

It’s easy! Just log in to your MyCOUNTRY account and select Add.

Be sure to have a recent bill or policy statement handy you’ll need your account number(s).

What if I can't find my COUNTRY Trust Bank enrollment information?

Please contact COUNTRY Trust Bank® at 866-COUNTRY (866-268-6879) – a specialist there can help get you that info quickly.

What is a verification code?

Your verification code is sent to you during registration, when you log in to MyCOUNTRY, or when resetting a password.

Why didn't I get the verification code?

Depending on your email or phone provider, it could take up to 10 minutes to receive the verification code.

If you’ve waited at least 10 minutes and still haven’t received your code, here are some ways to troubleshoot: 

  • Select the RESEND link to and either re-enter your email address, your phone number, or select a different one.  In the case of resetting a password we will try to send it to your email if the phone number entered was not registered.
  • Call us at 866-COUNTRY (866-268-6879) if you would like help over the phone.
  • Select the Click to Chat option if you would like help on the screen. After you connect you can also set up a CoBrowse if you want to share your screen with your helper so they see what you see.
Why am I being asked to enter another verification code?

Your device or computer isn't remembered. This may be happening for several reasons:

  • "Remember this computer" was not selected the last time you logged in.
  • It has been 6 months since your last log in (the cookie only lasts for 6 months).
  • Your browser's cookies were recently cleared.
  • You are using a different browser.
  • You share the computer with another person and they have logged into their MyCOUNTRY account recently.

For questions, please contact Customer Service at 866-COUNTRY (866-268-6879).

What if I don't have access to my email or phone?

If you currently don’t have access to your registered email or phone, you can call the Customer Service Center at 866-COUNTRY (866-268-6879) for assistance.

If you haven't registered a phone number, you can add up to four phone numbers the next time you login. You can also choose whether to receive your verification code a recorded voice message or text message.

How do I add or remove my phone numbers used for the verification code?

Log in to your MyCOUNTRY account and click on My Info at the top of the page. Select the Delete link by a phone to remove it. Select the Add a Phone Number link to add new phones. You may have up to 4 phone numbers on your account. You can also indicate if texting is available on each phone number.

Will I be charged for a text message?

Standard text messaging and data rates do apply. If you prefer not to receive a text message, you can receive a recorded phone call or we can send the security access code to your registered email address.

You can change your preferences by logging into MyCOUNTRY and making updates under My Info. You also have the option to choose whether to receive a recorded voice message or a text message for each phone number.  

What if I don't have a phone number registered on MyCOUNTRY?

That's ok! We can send your verification code to your registered email address.

After you've logged in, you can add up to four phone numbers in My Info. You also have the option to choose whether to receive a recorded voice message or a text message for each phone number.

How do I change my email address?

Log in to MyCOUNTRY, and choose My Info. In your email address section select EDIT, enter your new email address, and select Save. 

You will be sent a verification code to validate this new email address.

Note: Updating your email address in MyCOUNTRY may not update your financial representative's record of your email address. Please contact your financial representative directly with your new email information.

I forgot my password. How do I retrieve it?

Go to Forgot Password and enter the email address associated with your account.  If you have a verified phone number associated with your profile, you can choose to receive your verification code by email, text, or voice message.

If the phone number provided is registered for MyCOUNTRY, we’ll send your verification code to that number. If not, we’ll send the verification code to your registered email address. You can add up to 4 phones under the My Info page once you log back in.

Once the verification code is entered, you will then be prompted to enter a new password and log in to MyCOUNTRY.

Note:  We send the code immediately but different providers might have more of a delay. If you don’t receive a verification code within 10 minutes, please contact the Customer Service Center at 866-COUNTRY (866-268-6879).

How do I change my mailing address online?

Log in to MyCOUNTRY (if you don’t have an account, register today).

Since different policies can have different addresses, pick the policy/product that you want to change the address on. If the same address is used on multiple policies, it will update the address on those policies as well. 

Under the "Policy Changes" section, select "Change address on policy," fill out the form, and submit it.  Please allow up to 30 days to process the address change.

NOTE: Retirement plan participants must contact their employer to change an address.

Other address change options are also available:

  • Call 866-COUNTRY (866-268-6879)
  • Contact your financial representative
  • Mail the Change of Contact Information form on the second page of your premium notice or billing statement to:
    COUNTRY Financial®
    PO Box 2100
    Bloomington, IL 61702-2100
Why is a car that I no longer own showing up on my accounts/policies list?

Vehicles you no longer own may continue to show up as part of your account even though it’s considered inactive if it shares an account number with active policies.

If you’d like to remove the old information from MyCOUNTRY, call 866-COUNTRY (866-268-6879) to request a new account number for the active policies and removal of the old account from your MyCOUNTRY account.

Once the new account number is issued, you’ll need to choose Add a Policy/Account to add the new account number to your MyCOUNTRY account.

What are the minimum system requirements for MyCOUNTRY?

MyCOUNTRY supports most modern browsers. Javascript is required for online bill pay and financial account access. If you don’t know how to enable Javascript, call 866-COUNTRY (866-268-6879) – we’d be happy to help!

To avoid errors in Safari or Google Chrome, please use the page navigation prompts, rather than the browser’s back and forward arrows, while using Online Bill Pay.

How do I download my insurance card onto my phone?

Log in to MyCOUNTRY on your phone and choose My Overview.

Navigate to the My Insurance section and select your policy.

In the Billing Account > Policy Management section, select the “View or print your insurance card (PDF)” option under Auto ID Card.

A PDF version of your insurance card will appear, allowing you to download the file directly to your phone.