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Which policies can I add to My COUNTRY?

You can register your auto, home, farm, umbrella and commercial policies in My COUNTRY. Most new policies are eligible for registration within five business days after issue. Check with your financial representative about registration availability for new commercial policies.

You can also register your life, health and annuity policies with My COUNTRY, except in the following cases:

  • Life, health or annuity policies on the Combined Bill Plan (even if a loan interest notice is received)
  • Life or health policies with no premium due, such as Paid Up, Reduced Paid Up, and where the premium is being waived under the Waiver of Premium benefit (even if a loan interest notice is received)
How long does it take to activate a new My COUNTRY account?

Most new policies are eligible for registration within 72 hours after issue. Once you have completed registration by entering your security access code that you received by email, phone call or text, your account is activated!

How do I add additional policies or financial accounts to My COUNTRY account?

It’s easy! Just log in to your My COUNTRY account and select Add an Account/Policy. Be sure to have a recent bill or policy statement handy you’ll need your account number(s).

What if I can't find my COUNTRY Trust Bank enrollment information?

Please contact COUNTRY Trust Bank® at 866-COUNTRY (866-268-6879) – a specialist there can help get you that info quickly.

What is a security access code?

A security access code is a unique time sensitive code sent to you by email, voice recorded phone call or text message. These one-time codes are used to validate your identity and help keep your My COUNTRY account information safe. You’ll use them at your first My COUNTRY login or if you forget your password.

Why didn't I get the security access code?

This doesn’t always happen instantly. Depending on your email or phone provider, please allow up to 10 minutes to receive the security access code.

If you’ve waited at least 10 minutes  and still haven’t received your code, we’re sorry you’re having trouble! Please:

  • Go back and try to re-enter your email address or phone number to make sure it is correct,
  • Call us at 866-COUNTRY (866-268-6879) for help, or
  • Select the Click to Chat option in My COUNTRY for assistance
Why am I being asked to provide another security access code?

Your device or computer isn't remembered. This may be happening for several reasons:

  • The checkbox for "Remember this computer" was not selected.
  • Your browser's cookies were recently cleared.
  • You are using a different browser.
  • You share the computer with another person and they have logged into their My COUNTRY account recently.

For questions, please contact Customer Service at 866-COUNTRY (866-268-6879).

What if I don't have access to my email or phone?

If you currently don’t have access to your registered email or phone, you can call the Customer Service Center at 866-COUNTRY (866-268-6879) for assistance.

If you haven't registered a phone number for your My Profile, you can add up to four phone numbers the next time you login. You can also choose whether to receive either a recorded voice message or text message to get your security access code.

How do I add or change my phone numbers used for the security access code?

Log in to your My COUNTRY account and click on My Profile at the top of the page. Select the Change button next to phone numbers section.  You may have up to 4 phone numbers on your account. You can also indicate if texting is available on each phone number.

Will I be charged for a text message?

Standard text messaging and data rates do apply. If you prefer not to receive a text message, you can receive a recorded phone call or we can send the security access code to your registered email address. You can change your preferences by logging into My COUNTRY and making updates under My Profile.

What if I don't have a phone number registered on My COUNTRY?

That's ok! We can send your security access code to your registered email address.

After you've logged in, you can add up to four phone numbers in My Profile. You also have the option to choose whether to receive a recorded voice message or a text message for each phone number.  So that when you need us to send you a security access code, you can choose where you want it sent and how!

How do I change my email address?

Log in to My COUNTRY, choose the My Profile tab, and select Change next to your email address. Enter your current and new email addresses then Save. You must validate your new email address by providing a security access code that will be sent to the email address provided.

Please note that adding or updating your email address in My COUNTRY may not update your financial representative's record of your email address. Please contact your financial representative directly with your new email information.

I forgot my password. How do I retrieve it?

Go to Forgot password and submit your registered email address and one of your registered phone numbers.  

If the phone number provided is registered for My COUNTRY, we’ll send your security access code to that number. If not, we’ll send the security access code to your registered email address.  (Remember to add a phone number to your profile once you login.)

Once the security access code is entered, you will then be prompted to enter a new password and log in to My COUNTRY.

If you don’t receive a security access code to reset your password, please contact the Customer Service Center at 866-COUNTRY (866-268-6879).

How do I change my mailing address online?

Log in to My COUNTRY  (if you don’t have an account, register today) and click on the Change Address link on the right side of the page. Please allow up to 30 days to process the address change.

NOTE: Retirement plan participants must contact their employer to change an address.

Other address change options are also available:

  • Call 866-COUNTRY (866-268-6879) 
  • Contact your financial representative
  • Mail the Change of Contact Information form on the second page of your premium notice or billing statement to:
    COUNTRY Financial®
    PO Box 2100
    Bloomington, IL 61702-2100
Why is a car that I no longer own showing up on my accounts/policies list?

Vehicles you no longer own may continue to show up as part of your account even though it’s considered inactive if it shares an account number with active policies.

If you’d like to remove the old information from My COUNTRY, call 866-COUNTRY (866-268-6879) to request a new account number for the active policies and removal of the old account from your My COUNTRY account.

Once the new account number is issued, you’ll need to choose Add a Policy/Account to add the new account number to your My COUNTRY account.

What are the minimum system requirements for My COUNTRY?

My COUNTRY supports most modern browsers. Javascript is required for online bill pay and financial account access. If you don’t know how to enable Javascript, call 866-COUNTRY (866-268-6879) – we’d be happy to help!

To avoid errors in Safari or Google Chrome, please use the page navigation prompts, rather than the browser’s back and forward arrows, while using Online Bill Pay.