Customers affected by Hurricane Matthew: learn more about submitting a claim online or call 866-COUNTRY when it’s safe to do so. We’re here for you. 

Why am I being audited?

The main purpose for your premium audit is to make sure you’re paying the correct premium for your policy.  Here’s how it works:

  • Your premium is based on your business activities and risk exposures during a policy period, such as payroll, gross sales and total costs.
  • At the beginning of your policy period, your premium is estimated based on these future activities and risk exposures.  
  • Once the policy period is over, a premium audit is done to see if your actual activities match up with what you were charged for.
  • If you were charged too much, you’ll get a refund. If you were charged too little, we’ll let you know the difference you owe.

Premium audits are also done to meet regulatory requirements, help prevent fraud, collect ratemaking data and obtain additional information in case your business has changed.