Customers affected by Hurricane Matthew: learn more about submitting a claim online or call 866-COUNTRY when it’s safe to do so. We’re here for you. 

Do I pay my deductible if an accident wasn't my fault?

Yes. Unfortunately, paying your deductible isn’t related to who’s at fault in an accident. So we want you to select a deductible you’re comfortable with when you purchase your auto policy. However, if another driver is at fault, we’ll try to recover all or part of your deductible from their insurance company or from them.