Reporting an Auto Claim
For your convenience, there are a few ways you can report an auto claim.
Report Your Claim in My COUNTRY
- Choose Report a Claim on your My COUNTRY home page
- Select your policy
- Provide your contact information
- Provide basic claim information
- Receive your claim number immediately (or schedule your repair if glass only)
- Track your claim status throughout the process
Don't have a My COUNTRY account? Report your claim through our online form.
If you prefer to not report your claim through My COUNTRY, select a claim form below. Note that you will not receive your claim number or claim office contact information until a claims representative contacts you, which is typically within one business day.
Call 866-COUNTRY (866-268-6879)
You can reach a real person at any time to report your auto claim.
What to Expect
Whether you're reporting a minor fender bender, a major crash or theft, a representative will contact you as soon as possible. It’s important to get you back on the road as soon as possible.
Here's what you can expect to happen during the claims process:
Your claim is assigned to a claim representative, who will call you by the end of the next business day to gather additional details.
Your claim is reviewed and arrangements will be made with you to inspect/investigate the damages to your auto or property. And in many auto claims, you may be able to use our SNAP N SEND mobile app to make the claims process go even more quickly.
Your claim is resolved and closed.
Log in to My COUNTRY and choose the Claims tab to check your claim status, including your adjuster information, the date a first payment is made, and more.
To help make the claim process go smoothly, use the following checklist to prepare for questions we may ask.
- Names of everyone involved in accident, including witnesses
- Your telephone numbers, including home, work and cell numbers
- A household contact you want handling the claim
- Your policy number
- Date and location of damage
- Description of damage/crash
- Description of injuries to you, your passengers or other people
- Vehicle information, including make, model year and license plate number
- Police department information, including department name, report number and a description of any tickets