Here for you during COVID-19
To our COUNTRY Financial family,
Without a doubt, these are challenging times. But in our nearly 100 years, our family of companies has overcome many challenges. We specialize in helping people prepare for the unknown, recover from natural disasters, and move toward a new normal. While today may feel far from normal, we’re committed to getting through this together.
Rest assured, we will be there when you need us most. We’re well-equipped to help you virtually, whether it’s through email, phone, or video conference. Our representatives live in the communities we serve and are standing by, ready to help.
We’ve included some helpful information below. In the meantime, let’s continue to rally together to support each other.
Jim Jacobs, CEO
COUNTRY Financial Auto Refund
The COVID-19 stay-at-home orders meant fewer people on the roads, less accidents, and therefore - lower claims costs. In May, we provided our personal auto insurance clients a 15% refund for two months of auto insurance premium. If you didn't receive your check, please call your representative or 866-COUNTRY. Refund FAQs
Depending on your state’s emergency orders and guidelines, you may be eligible for extended payment deadlines to prevent cancellations, late fees, and non-renewals. Please call your representative or 866-COUNTRY for assistance.
Stay connected online
We recommend setting up your COUNTRY Financial® account online or through our mobile app, if you haven’t already done so. Through your account, you can manage your payments, submit a claim, contact your representative directly, and much more.
When paying your bill
We’re continuing to follow social distancing recommendations. Our contact center employees are answering calls remotely, but managing paper checks requires us to be in the office. Please consider making payments online, through our mobile app, or by calling 1-866-COUNTRY, if possible. Paper checks will be processed as soon as possible.
When submitting a claim
As always, you can count on us if you have a claim.
- Log in to your account to report a claim
- Submit a claim online as a guest
- Call 1-866-COUNTRY or your representative for additional help
Here are answers to our most common claims questions.
Market and economic update
As the medical community focuses on treatments and vaccines, the economic community experiences extreme volatility and unsettling performance. In both cases, we look forward to recovery, but the true test will be time and patience.
Our COUNTRY Trust Bank investments professionals will be with you on this financial journey. Here’s what they want you to know.
The CARES Act
To help provide financial relief to individuals and the economy, lawmakers passed the Coronavirus Aid, Relief, and Economic Security (CARES) Act.
Find facts about the CARES Act and other coronavirus relief legislation, as well as helpful budgeting tips.
Check back for updates
We'll provide any COVID-19 related updates on this page and company updates in the newsroom. If you have questions, please don’t hesitate to call your representative or 1-866-COUNTRY. Thank you for being a part of our COUNTRY Financial family. We appreciate your patience and understanding as we get through this difficult time together.