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Eli Barlow exploring and learning about the COUNTRY Financial call center.
Inspiring others is part of who we are.
posted in: Community
by Cody Dees

“When I grow up…”

Ask a child, “What do you want to be when you grow up?”, and you will likely receive answers like a teacher, doctor, or maybe even an astronaut. These classic responses shed light on inspirational messages that our youth are hearing. Messages like…

“You can achieve anything you put your mind to.”

The truth is, today’s youth will be the teachers, doctors and even astronauts of tomorrow. A while back, we noticed a different response to this very question in Bloomington-Normal’s local newspaper.

Check it out:

Response to local newspaper question: What do you want to be when you grow up?

Doctor? No. Teacher? Nope. Local Bloomington-Normal student says he wants to be “a guy who picks up the phone when people call COUNTRY Financial®.”

Color us intrigued!

As it turned out, Eli’s father is an employee of COUNTRY Financial, but he doesn’t work in the call center or even customer service for that matter. We asked Joel (Eli’s father) what the “why” was behind his son’s peculiar newspaper entry. We were delighted to receive the following note:

Quote from father:

Inspiring progress for our customers, our employees, AND their families.

We invited Eli to come check out the call center, learn more about the job he is hoping to land when he comes of age, and most importantly feel inspired…

The best way to get started on anything is to first feel inspired. It’s human nature. That’s why after Eli met with several call center representatives, he was presented with an honorary certificate from our Director of Customer Advocacy.

We know just how important our call center representative’s roles are, but Eli’s’ interest wasn’t something we expected to stumble upon. Now whenever we hear the question, “what do you want to be when you grow up?”, we’ll think of Eli…one of our future “guy[s] who picks up the phone when people call COUNTRY Financial”.

This story has us thinking…what did you want to be when you were in the fifth grade? Comment below!

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