Reporting a Workers' Compensation Claim
If You Are the Injured Employee
Report Your Injury
Immediately report the injury sustained at work to your manager. Make sure you provide the date, place of the accident, and type of injury.
You will be contacted later by a claims representative to verify the facts.
If you have any questions about your claim, you can always call (888) 545-4947.
If You Are the Employer
Report Your Claim
Call us at 866-COUNTRY (866) 268-6879 after your employee reports the injury. Another option is report the claim online. To make the claims process easier, gather the information listed in the Be Prepared section below before you contact us.
After the injury is reported a claims representative will call you as quickly as possible to gather more facts about the incident. Note that you will not receive your claims representative’s information until they contact you, which is typically by the end of the next business day.
During the follow-up call, the claims representative will review the claims process and next steps, which includes contacting the employee to verify the facts about the incident. If you have any questions about your claim, you can always call (888) 545-4947.
Check Your Claim in MyCOUNTRY
Log in or register for MyCOUNTRY and choose the Claims tab to check your claim status, including your adjuster information, the date a first payment is made, and more.Log in or register for MyCOUNTRY
To help make the claims process go smoothly, take a moment to gather important information about the incident.
□ Preferred contact of employee, including address, phone, and best time to call
□ Policy number and billing number
□ Date of loss
□ Description of loss
□ When, where and how injury occurred
□ Description of injury
□ Medical provider name and address
□ Last day worked
□ Return date
□ Name, address and phone number
□ Date of birth
□ Social Security Number
□ Weekly salary
□ Marital status and number of dependents