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Natural Disasters

COUNTRY Financial is committed to helping rebuild communities in Illinois counties impacted by the recent storms and flooding.

Our Response

COUNTRY Financial is committed to helping rebuild the communities affected by the recent storms and flooding in Lake, Kane, McHenry and Cook counties.

For our customers, that means getting claims settled as soon as possible and making sure affected clients’ existing coverage(s) are not interrupted.

Our claims adjusters are working diligently with policyholders who have submitted claims. We have also implemented safeguards to help affected customers avoid coverage interruption.  

Suspension of Cancellation, Non-renewal and Premium Payments

We understand that some customers may need more time than others to report claims. As a result we are extending the time period for claims reporting and repairs in these counties by 60 days. 

Additionally, we have implemented safeguards in these counties to help ensure that our customers’ current coverage will not be interrupted.  This includes a temporary moratorium on policy cancellations and non-renewals from July 12, 2017 through September 30, 2017. 

Problems and Concerns

If you have been affected by the severe weather and have any problems or concerns, please let us know by calling 1-866-COUNTRY (1-866-268-6879) or contacting your representative.

You may also file a disaster-related complaint with the Illinois Department of Insurance by calling 1-866-445-5364 or visiting their website.