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Life can be unexpected. We're here when it is.

Call us at 866-COUNTRY (866) 268-6879 to report a claim or start online using one of the links below. 

Log in to report a claim

or submit a claim as a guest.

What to Expect

Whether you are reporting minor damage to your property, theft, or a major loss, a representative will contact you as soon as possible. Our goal is to get your life back to normal as quickly as we can.

The Claims Process


Your claim is assigned to a claim representative, who will call you by the end of the next business day to gather additional details.


Your claim is reviewed and arrangements will be made with you to inspect/investigate the damages to your property.


Your claims representative will give you a repair estimate after inspecting your home.

Your claim is resolved and closed.

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Check Your Claim Online

Log in or register and choose the Claims tab to check your claim status including your adjuster information, the date a first payment is made, and more. 

Log in or register

Be Prepared

We've answered some of the most common claims questions but you can always call us at 866-COUNTRY (866-268-6879) or contact your financial representative for additional questions.

Home, Farm, or Business Claims Checklist

To help make the claim process go smoothly, use the following checklist to prepare for questions we may ask.

□ Your contact information, including address and telephone numbers

□ A household contact you want handling the claim

□ Policy type and number

□ Date damage occurred

□ Driving directions to property

□ Description of loss

□ Description of damaged property

□ Location of damaged property