COUNTRY Financial® Auto Refund
Because you’re driving less, there are fewer accidents and lower claims costs. So, we’re giving our clients a 15% refund for two months of auto insurance premium. There’s nothing you have to do! Pending regulatory approval, we plan to start mailing out checks in May.
Frequently Asked Questions
Am I eligible for a refund?
If you have an active personal auto insurance policy with us as of April 1, 2020, you’re eligible for a 15% refund for two months of auto insurance premium. This covers any vehicles, including motorcycles and trailers that are insured under an active personal auto insurance policy. Policies that start after April 1 are not eligible, and policy changes after April 1 impacting your premium will not impact your refund.
What do I need to do to get my refund?
Nothing! If you qualify, we’ll send you your refund check. We plan to start mailing checks in May.
How much will my refund be?
If you have an active personal auto insurance policy with us as of April 1, 2020, you’re eligible for a 15% refund for two months of your auto insurance premium, based on your premium amount as of that date. For instance, if you pay $75 per month as of April 1, you’d receive a $22.50 refund. Or, if you pay $600 semi-annually as of April 1, your refund would be $30.
Your representative or Client Services Representatives at 866-COUNTRY are unable to provide your total refund amount. We’re happy to answer any other questions you might have.
Why haven’t I received my refund?
Great news! We mailed all refund checks. We know mail times vary, but if you have not received your check by May 28, 2020, please call your rep or 866-COUNTRY.
How did you decide on a 15% refund for two months of auto insurance premium?
We looked at several factors, including decreased time on the road, various state stay-at-home orders, and our expected cost savings. We’re monitoring COVID-19’s impact closely and will continue to make decisions that balance your needs today with the ability to effectively serve you long term.
When will I receive my refund check?
We’ll mail a letter (with the refund check attached) to the address associated with your personal auto policy in May. Please expect 7-10 business days to receive your check after we mail it. Because we’re sending out so many refunds, there’s a chance it could take longer. We will do our best to get clients their refunds as soon as possible.
Can I reapply my refund check to my COUNTRY Financial account as a credit?
These refunds are not eligible to be applied as a credit directly to a COUNTRY Financial billing account. Of course, you can use the funds you receive in a check toward your premium payment.
How else are you helping clients (in addition to this refund)?
We know times are tough right now, so we’re offering payment extension options to clients to prevent cancellations, late fees, and non-renewals. If you need to delay your payment to June 1, please call 866-COUNTRY for assistance and for help pausing your automatic payments.
Will this refund impact my insurance rates long term?
Our ongoing process of reviewing and adjusting rates where necessary will continue. However, this refund will not impact future rates for our clients. We’re monitoring COVID-19’s impact closely and we’ll continue to make decisions that balance your needs today with the ability to effectively serve you long term.
Why aren’t commercial vehicles included in this refund?
We’re monitoring COVID-19’s impact closely. Commercial auto results and claims haven’t shown the same significant decrease in losses that personal auto lines have shown. If that changes, we’ll reassess.
Will you be doing a refund for your other policy types?
We’re monitoring COVID-19 impacts to all our product lines. We haven’t experienced a significant impact to the number of claims for other product lines like we have with personal auto. If that changes, we’ll reassess. As always, our goal is to provide the best protection and value to our clients.
Have additional questions?
We'll continue providing COVID-19 updates and ongoing information. Please contact your COUNTRY Financial® representative or call 866-COUNTRY with questions.