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COUNTRY Client Service Ranks Best With Illinois Policyholders

October 8, 2009

COUNTRY Financial ranked No. 1 with the lowest ratio of auto and home complaints in 2008 among Illinois insurance companies, according to the state Department of Financial and Professional Regulation.

COUNTRY had the lowest ratio of auto and home complaints for the ninth time in 10 years. The recently released report showed COUNTRY had .08 complaints for every $1 million in auto premium – the lowest ratio among 37 Illinois auto insurance companies. COUNTRY had .16 complaints for every $1 million in home premium with the lowest ratio among nine Illinois home insurers.

COUNTRY received less than 10 complaints for individual life and health, and group life and health insurance policies, so it does not appear on the IDFPR listing. The state agency defines a complaint as a written expression of grievance.

“This ranking attests to the consistently high level of customer service our employees and financial representatives provide our clients,” says John Blackburn, COUNTRY Chief Executive Officer. “Our clients know and trust our financial representatives, who are backed by a team of professionals. Together, we help people achieve financial security no matter where they’re starting from.”

COUNTRY Financial and its alliances serve about one million households and businesses throughout the United States. Founded in 1925, COUNTRY has more than 2,000 exclusive financial representatives in 14 Midwestern and Western states who help clients protect what they have, build for a comfortable future and achieve financial security. COUNTRY offers auto, home and life insurance to retirement planning services, college savings plans and investment management.