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COUNTRY Client Service Ranks Best With Illinois Policyholders

October 20, 2008

COUNTRY Financial ranked No. 1 for the eighth time in nine years with the lowest ratio of auto complaints in 2007 among Illinois insurance companies, according to the state Department of Financial and Professional Regulation.

The recently released report  showed COUNTRY had .07 complaints for every $1 million in auto premiums. COUNTRY also ranked first among Illinois life insurance companies with .24 complaints for every 10,000 polices in force. The ratios ranked lowest among 35 Illinois auto insurance companies and 12 insurance companies providing life coverage.

COUNTRY ranked second among 11 insurance companies providing home coverage with .18 complaints per $1 million in home premiums. The state agency defines a complaint as a written expression of grievance.

“We are proud of the excellent and consistent customer service we provide our clients,” says John Blackburn, COUNTRY Chief Executive Officer. “Our knowledgeable financial representatives build lifelong relationships with clients. Earning the lowest complaint ratios illustrates the strong commitment we have to serve our clients.”

COUNTRY Financial (http://www.countryfinancial.com) and its alliances serve about one million households and businesses throughout the United States. Founded in 1925, COUNTRY has more than 2,000 exclusive agents in 14 Midwestern and Western states who help clients protect what they have, save for a comfortable future, and achieve financial security. COUNTRY offers auto, home and life insurance to retirement planning services, investment management and annuities.