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COVID-19 resource page

Here when you need us most

In our nearly 100 years, we’ve focused on helping people recover from life’s toughest moments. Today is no exception. Rest assured, we will be there when you need us most.

Our representatives live in the communities we serve and are standing by, ready to help. If COVID-19  doesn’t allow for in-person meetings, we’re well-equipped to help you over the phone, or virtually through email or video conference. 

Payment extensions

Depending on your state’s emergency orders and guidelines, you may be eligible for extended payment deadlines to prevent cancellations, late fees, and non-renewals. Please call your representative or 866-COUNTRY for assistance.  

Colorado, Oregon, and New Jersey residents, follow this link for state-specific info.

Stay connected online

We recommend setting up your COUNTRY Financial® account online or through our mobile app, if you haven’t already done so. Through your account, you can manage your payments, submit a claim, contact your representative directly, and much more.

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When paying your bill

We’re continuing to follow social distancing recommendations. Our contact center employees are answering calls remotely, but managing paper checks requires us to be in the office. Please consider making payments online, through our mobile app, or by calling 1-866-COUNTRY, if possible. Paper checks will be processed as soon as possible.

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When submitting a claim

As always, you can count on us if you have a claim.

Here are answers to our most common claims questions.

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Market and economic update

As the medical community focuses on treatments and vaccines, the economic community experiences extreme volatility and unsettling performance. In both cases, we look forward to recovery, but the true test will be time and patience.

Our COUNTRY Trust Bank investments professionals will be with you on this financial journey. Here’s what they want you to know.

Contact us

We'll provide any COVID-19 related updates on this page and company updates in the newsroom. If you have questions, please don’t hesitate to call your representative or 1-866-COUNTRY. Thank you for being a part of our COUNTRY Financial family. We appreciate your patience and understanding as we get through this difficult time together.