Our Commitment to Protecting Your Privacy
At COUNTRY Financial®,1 your privacy has always been important to us. We understand how important your privacy is to you, and we believe protecting your confidential information is a fundamental part of doing business. That’s why at COUNTRY we take steps to ensure:
We will never sell your personal information to anyone.
We will not share your information with non-affiliated third parties that might use it to contact you for their own marketing purposes.
We will restrict our employees' access to your information to only those who need to know information to provide products or services to you and for other reasons permitted by law.
We will maintain physical, electronic, and procedural safeguards to protect your confidential information.
Personally identifiable medical information and information about personal trust accounts held at COUNTRY Trust Bank® will only be disclosed as allowed by law or with your written consent.
Categories of Information We Collect
In an effort to provide the highest quality client service possible and to ensure we are meeting your insurance and financial service needs to the best of our ability, we collect certain information about you by mail, in person, electronically, or by phone, depending on the types of products and services you are requesting or currently own. The information we gather about you may include information:
From You: on applications or other forms, by phone and online, including your name, address, telephone and driver’s license number;
About Your Transactions: with us, our affiliates or others, including the products and services you have purchased from us in the past, payment history, and account and policy information; and
From Others: such as consumer reporting agencies and other third parties, including your creditworthiness, credit history, demographic data and other related data.
How We Share Your Information
COUNTRY considers the types of information listed above confidential. However, from time to time and as allowed by law we may share the information mentioned above:
Within our COUNTRY Financial family of affiliated companies and with our business partners for everyday business purposes such as to service your transactions, fulfill your claims, and maintain your account(s). For example, we may provide your name, address, phone number, and certain claims information to a service provider for the purposes of servicing your claim.
As required or permitted by law to others, such as in response to court orders and legal investigations, or to consumer reporting agencies. Information sharing is limited to only that permitted or required by law.
Within our COUNTRY Financial family of affiliated companies, or with your COUNTRY Financial representative or our other affiliates, to provide you with outstanding products and services. For example, we may share information to provide better service to you in presenting products and services that meet your needs.
With companies that perform marketing services on our behalf. If we have joint marketing agreements, we may share information to offer financial products that might be of interest to you. We would limit the information shared to that which is needed to perform the transaction, such as name and address for a mailing.
In the future should your relationship with our companies end, we will continue to adhere to the privacy policies and practices described in this Privacy Statement as amended from time to time.
We strive to keep our records of your information completely accurate. If you see an error in any of our communications to you with respect to insurance or investment products, please call us at 1-866-COUNTRY, and we will promptly address any inaccuracy that may have occurred.
Federal law provides you with choices to limit how we share certain Personal Information for marketing purposes within our family of companies. “Personal Information” includes information about your income, certain financial information provided on COUNTRY applications, or credit worthiness.
You may tell us not to share this Personal Information with our affiliated companies for marketing purposes. By “opting out” of this sharing, you are letting us know not to share your Personal Information with our other companies to market to you.
If you do choose to opt out, your financial representative and any of our companies that have you as a client may continue to send you information about products or services provided by any of our affiliated companies.
We will honor your opt out request until you tell us to change it. If you have already opted out, you don’t need to opt out again. If you wish to opt out, submit an opt out privacy request.