Skip to main content
Find a Financial Representative

Customer Satisfication is what makes COUNTRY Financial different.
Print this page

Customer Satisfaction

“We had no problems getting the adjuster to our house, and once there, he was pleasant and helpful. He gave us a check on the spot and spared us the arduous itemization we had heard about.”

-Tim & Meg Currell, St. Charles, IL, after suffering damage to their property during a storm

Our clients appreciate the fact that we make sure they are financially secure and some have shared their experiences. We think you’ll like their Real People Stories, too.

Our Reputation

Our customers are the reason we’ve been around for more than 80 years. We listen. We respond. And we are always here when you need us. We believe our team of experts is the best in the industry.   

Find a Representative

Enter your ZIP code to find a COUNTRY Financial Representative in your area.

We’re Local

COUNTRY Financial® cares about our customers because many of them are our friends. One of our COUNTRY Financial representatives or employees might be your neighbor, your child’s little league coach or a board member of a charitable organization. We know how to help you achieve financial security because our financial representatives are a lot like you. And we know our success depends on your success. 

Always Open    

It doesn’t matter where you are. It doesn’t matter what time of day or night you call. You can talk to a real person anytime you want. 

24/7 Claims Service

Our hours of operation are simple – anytime. When you need to file a claim, you can call us anytime to get the claims process started at 1-866-COUNTRY (1-866-268-6879).

Year after year, our customers tell us we have one of the very best service records in the industry in our claims satisfaction survey. They like us. We’re pretty sure you will, too. 

2012 Customer Reviews

Survey Topic

Percentage of clients who agree

Reporting my claim was easy

98.6%

Quick response time after I reported my claim

97.4%

The amount of help and courtesy received from the company financial representative…

96.9%

My claim was settled quickly

96.3%

I received a fair settlement

96.1%

The company’s explanation of what could be expected after reporting my claim…

96.6%

Overall satisfaction

95.7%

Contact Us
Share
/content/financial/whyChooseCountry/reasonsToChoose/customerSatisfaction.xml

Follow us on Twitter