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My COUNTRY Account FAQs

Register for a My COUNTRY account for secure access to your financial accounts, online bill pay (including recurring payment set up and paperless billing), auto/home policy details, auto insurance cards, and claim reporting/tracking. See Billing FAQs for information specific to bill pay.


  1. Which policies can I add to My COUNTRY?
  2. When will My COUNTRY account be activated?
  3. I didn't receive my email confirmation. What do I do?
  4. When I go to login, I only see an email field. Where do I enter my password?
  5. Why is the password field inside an image?
  6. How do I add additional policies or financial accounts to My COUNTRY account?
  7. What if I can't find my COUNTRY Trust Bank enrollment information?
  8. When is My COUNTRY available?
  9. How is my personal and financial information kept safe?
  10. How do I change my email address?
  11. How do I change my security questions and security image?
  12. I forgot my password. How do I retrieve it?
  13. How do I change my mailing address online?
  14. Why is a car that I no longer own showing up on my accounts/policies list?
  15. I received an email from you asking for personal and financial information. Is it legitimate?
  16. What are the minimum system requirements for My COUNTRY?

  1. Which policies can I add to My COUNTRY?

    Auto, Home, Farm, Umbrella, and Commercial policies may be registered, but can only be paid online if a premium notice with an amount due is issued (e.g., automatic payment failed). Allow up to 5 business days for a new auto or home policy to become available for registration. Check with your financial representative about registration availability for new commercial policies.

    Life, Health, and Annuity policy types not eligible for My COUNTRY include the following:

    • Life/Health/Annuity policies on the automatic monthly premium plan (even if a Loan Interest notice is received)
    • Life/Health/Annuity policies on the Combined Bill Plan (even if a Loan Interest notice is received)
    • Life /Health policies with no premium due, such as Paid Up, Reduced Paid Up, and where the premium is being waived under the Waiver of Premium benefit (even if a Loan Interest notice is received)

  2. When will My COUNTRY account be activated?

    After submission of the online registration form, you must click on the link provided in your email confirmation within 24 hours. The link will direct you to answer a security question to activate your account. You may login immediately after activation.


  3. I didn't receive my email confirmation. What do I do?

    Since you only have 24 hours to confirm your registration, it is important to locate the confirmation email right away:

    • Add countryfinancial.com to your safe sender list or adjust your security settings.
    • Check your junk mail folder for an email titled "Activate your COUNTRY Financial Account."
    • Call us at 1-866-COUNTRY (1-866-268-6879) to have the email resent if you cannot locate the email or if it has been more than 24 hours since you registered.


  4. When I go to login, I only see an email field. Where do I enter my password?

    To protect the privacy and security of your personal information, you will be prompted to enter your password within your personal security image after you enter your email address and click the Continue button.


  5. Why is the password field inside an image?

    To protect the privacy and security of your personal information, we require you to login using the personal security image you selected. Recognizing your personalized security image is important to verify the authenticity of the website. If you do not recognize your security image, call 1-866-COUNTRY (1-866-268-6879)  immediately.



  6. What if I can't find my COUNTRY Trust Bank enrollment information?

    Please contact COUNTRY Trust Bank at 1-866-COUNTRY for further assistance.


  7. When is My COUNTRY available?

    My COUNTRY is available 24 hours a day, 7 days a week. Routine maintenance may interrupt access to your account from 2:00 am to 3:00 am Monday through Saturday and on Sundays from 2:00 am to 5:00 am Central Time.


  8. How is my personal and financial information kept safe?

    COUNTRY Financial uses several methods to ensure that your information is secure:

    • Email and Password: Your email address and password are unique identifiers. As long as you don't share your password with anyone, no one can access your account or personal information.
    • Security Image: Only enter your password if you see the security image that you specifically selected. We also use security questions to verify your identity whenever you login using a computer we do not recognize.
    • SSL: COUNTRY Financial uses SSL (secure socket layers), which ensures that your connection and information are secure from outside inspection.
    • Encryption: COUNTRY Financial uses 128-bit encryption to make your information unreadable as it passes over the Internet.
    • Automatic Sign Out: COUNTRY Financial automatically signs you out of a session if you are inactive for 30 minutes (company sponsored retirement plan sessions are signed out after 45 minutes of inactivity). For maximum security, avoid using public computers.

  9. How do I change my email address?

    Login to your My COUNTRY account, choose the My Profile tab, and select Change next to your email address. You must validate your email address within 24 hours by clicking on the verification link in the confirmation email. After you successfully answer a security question, you may login using your new email address.

    NOTE: Adding or updating your email address in your My COUNTRY account may not update your financial representative's record of your email address. Please contact your financial representative directly with your new email information.


  10. How do I change my security questions and security image?

    Login to your My COUNTRY account, choose the My Profile tab, and select Change next to Security Questions and Security Image. If you choose to change your Security Image, you must also change all of your Security Questions and Answers. You can, however, change your Security Questions and Answers and keep your current Security Image.


  11. I forgot my password. How do I retrieve it?

    Go to Forgot password. Submit your email address and then check your email for the link to reset your password. 


  12. How do I change my mailing address online?

    Login to your My COUNTRY account (if you do not have an account, you need to register) and click on the Change Address link on the right side of the page. Please allow up to 30 days to process the address change.

    NOTE: Retirement plan participants must contact their employer to change an address.

    Other address change options are also available:

    • Call 1-866-COUNTRY (1-866-268-6879) 
    • Mail the Change of Contact Information form on the second page of your premium notice to COUNTRY Financial PO Box 2100 Bloomington IL 61702-2100

  13. Why is a car that I no longer own showing up on my accounts/policies list?

    Property that you no longer own may continue to show up as part of your account even though it is considered inactive if it shares an account number with active policies.

    If you would like to remove the old information from your My COUNTRY account, call 1-866-COUNTRY (1-866-268-6879) to request a new account number for the active policies and removal of the old account from your My COUNTRY account. Once the new account number is issued, you will need to choose Add a Policy/Account to add the new account number to your My COUNTRY account.


  14. I received an email from you asking for personal and financial information. Is it legitimate?

    If you receive an email that appears to be from COUNTRY Financial asking for personal or financial information, do not reply or click on the link in the message. This type of email scam is also known as phishing.

    COUNTRY Financial may send you periodic updates regarding your accounts, but we will always direct you to type www.countryfinancial.com into your browser to communicate with us. The only exception to this is the email confirmation sent immediately after registration to verify your email address.


  15. What are the minimum system requirements for My COUNTRY?

    My COUNTRY supports most modern browsers. Javascript is required for online bill pay and financial account access. If you do not know how to enable Javascript, call 1-866-COUNTRY (1-866-268-6879) for assistance.

    If you are using Safari or Google Chrome, it is recommended that you use the page navigation rather than the browser’s back and forward arrows while using Online Bill Pay to avoid errors.

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