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My COUNTRY Account FAQs

Register for a My COUNTRY account for secure access to your financial accounts, online bill pay (including recurring payment set up and paperless billing), auto/home policy details, auto insurance cards, and claim reporting/tracking. See Billing FAQs for information specific to bill pay.


  1. Which policies can I add to My COUNTRY?
  2. How long does it take to activate a new My COUNTRY account?
  3. How do I add additional policies or financial accounts to My COUNTRY account?
  4. What if I can't find my COUNTRY Trust Bank enrollment information?
  5. What is a security access code?
  6. Why didn't I get the security access code?
  7. What if I don't have access to my email or phone?
  8. How do I add or change my phone numbers used for the security access code?
  9. Will I be charged for a text message?
  10. What if I don't have a phone number registered on My COUNTRY?
  11. How do I change my email address?
  12. I forgot my password. How do I retrieve it?
  13. How do I change my mailing address online?
  14. Why is a car that I no longer own showing up on my accounts/policies list?
  15. What are the minimum system requirements for My COUNTRY?

  1. Which policies can I add to My COUNTRY?

    Auto, Home, Farm, Umbrella, and Commercial policies may be registered, but can only be paid online if a premium notice with an amount due is issued (e.g., automatic payment failed). Allow up to 5 business days for a new auto or home policy to become available for registration. Check with your financial representative about registration availability for new commercial policies.

    Life, Health, and Annuity policy types not eligible for My COUNTRY include the following:

    • Life/Health/Annuity policies on the automatic monthly premium plan (even if a Loan Interest notice is received)
    • Life/Health/Annuity policies on the Combined Bill Plan (even if a Loan Interest notice is received)
    • Life /Health policies with no premium due, such as Paid Up, Reduced Paid Up, and where the premium is being waived under the Waiver of Premium benefit (even if a Loan Interest notice is received)

  2. How long does it take to activate a new My COUNTRY account?

    Most new policies are eligible for registration within 72 hours after issue. Once you have completed registration by entering your security access code that you received by email, phone call, or text, your account is activated!



  3. What if I can't find my COUNTRY Trust Bank enrollment information?

    Please contact COUNTRY Trust Bank at 1-866-COUNTRY (1-866-268-6879) for further assistance.


  4. What is a security access code?

    A security access code is a unique time sensitive code sent to you by email, voice recorded phone call or text message. These codes are used to validate your identity and keep you and your My COUNTRY account information safe. You will use them at login or when you forget your password.


  5. Why didn't I get the security access code?

    Depending on your email and phone provider please allow up to 10 minutes to receive the security access code.

    If you have waited at least 10 minutes  and still do not have a security access code please:

    • Go back and try to re-enter your email address or phone number to make sure it is correct.
    • Call us at 1-866-COUNTRY (1-866-268-6879) for help or
    • Click to Chat from My COUNTRY for assistance.

  6. What if I don't have access to my email or phone?

    If you currently do not have access to your registered email or phone, you can call the Customer Service Center at 1-866-COUNTRY (1-866-268-6879) for assistance.

    If you haven't registered a phone number for your My Profile, you can add up to four phone numbers the next time you login. You can also choose whether you recieve a recorded voice message or text message to receive your security access code.


  7. How do I add or change my phone numbers used for the security access code?

    Login to your My COUNTRY account and click on My Profile at the top of the page. Select the Change button next to phone numbers section.  You may have up to 4 phone numbers on your account. You may indicate if texting is available on each phone number.


  8. Will I be charged for a text message?

    Standard text messaging and data rates do apply. If you prefer to not recieve a text message, you can receive a recorded phone call or we can send the security access code to your registered email address. You can change your preferences by logging into My COUNTRY and making updates under My Profile.


  9. What if I don't have a phone number registered on My COUNTRY?

    That's ok! We can send your security access code to your registered email address.

    After you've logged in, you can add up to four phone numbers in My Profile. You also have the option to choose whether to receive a recorded voice message or a text message for each phone number.  So that when you need us to send you a security access code, you can choose where you want it sent and how!


  10. How do I change my email address?

    Login to My COUNTRY, choose the My Profile tab, and select Change next to your email address. Enter your current and new email addresses then Save. You must validate your new email address by providing a security access code that will be sent to the email address provided.

    NOTE: Adding or updating your email address in My COUNTRY may not update your financial representative's record of your email address. Please contact your financial representative directly with your new email information.


  11. I forgot my password. How do I retrieve it?

    Go to Forgot password. Submit your registered email address and one of your registered phone numbers.  

    If the phone number provided is registered for My COUNTRY, we will send your security access code to that number. If not, we will send the security access code to your registered email address.  (Remember to add a phone number to your profile once you login.)

    Once the security access code is entered, you will then be prompted to enter a new password and login to My COUNTRY.

    If you do not receive a security access code to reset your password, please contact the Customer Service Center at 1-866-268-6879.


  12. How do I change my mailing address online?

    Login to My COUNTRY (if you do not have an account, you need to register) and click on the Change Address link on the right side of the page. Please allow up to 30 days to process the address change.

    NOTE: Retirement plan participants must contact their employer to change an address.

    Other address change options are also available:

    • Call 1-866-COUNTRY (1-866-268-6879) 
    • Mail the Change of Contact Information form on the second page of your premium notice to:
      COUNTRY Financial
      PO Box 2100
      Bloomington IL 61702-2100

  13. Why is a car that I no longer own showing up on my accounts/policies list?

    Vehicles you no longer own may continue to show up as part of your account even though it is considered inactive if it shares an account number with active policies.

    If you would like to remove the old information from My COUNTRY, call 1-866-COUNTRY (1-866-268-6879) to request a new account number for the active policies and removal of the old account from your My COUNTRY account.

    Once the new account number is issued, you will need to choose Add a Policy/Account to add the new account number to your My COUNTRY account.


  14. What are the minimum system requirements for My COUNTRY?

    My COUNTRY supports most modern browsers. Javascript is required for online bill pay and financial account access. If you do not know how to enable Javascript, call 1-866-COUNTRY (1-866-268-6879) or assistance.

    If you are using Safari or Google Chrome, use the page navigation rather than the browser’s back and forward arrows while using Online Bill Pay to avoid errors.

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