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Business Continuity FAQs

1. What is business continuity?
2. How is COUNTRY prepared?
3. In the event of a disaster, will I still be able to conduct business with COUNTRY?
4. Why do this?

1. What is business continuity?

   COUNTRY strives to prepare our clients for life’s worst-case scenarios. We also need to ensure our organization is prepared for the unexpected, such as a natural disaster or pandemic that impacts our Home and Regional Offices. Our business continuity plan ensures that even if something happened to us, nothing will happen to your coverage.

   
   
2. How is COUNTRY prepared?

   COUNTRY has spent years developing and implementing sound business continuity recovery plans. While we’ll never know exactly what will happen, we believe our planning is consistent with many of the best practices established within the insurance and financial services industry.

   In such an event, COUNTRY is prepared in the following ways:

   • Re-routing our 24-hour call centers to other locations so you can continue to get Real People. Real Answers. Real Quick. ®
   • Continuing our 24-hour claims service.
   • Utilizing alternate business locations and work-from-home options.
   • Using the communication plans we have in place to update our agency force and clients on any changes to our business operations.

   While we keep those core business principles intact, our Corporate Business Continuity Committee would work to get our operations back to normal.

   We participate in various industry-level discussions regarding business continuity planning under the guidance of industry organizations. This increases our ability to proactively recognize and manage business disruption risks and coordinate recovery efforts.

   COUNTRY^® Capital Management Company partners with many other financial companies to provide investment products and services to our clients. See the details of the COUNTRY Capital Business Continuity Plan summarized here.

   
   
3. In the event of a disaster, will I still be able to conduct business with COUNTRY?

   If we were ever in a situation where a disaster adjusted our business operations, we’re confident we could continue to conduct business. We take seriously our commitment to our current and prospective clients, financial representatives, employees and communities.

   
   
4. Why do this?

   We’re thinking of you, our current and prospective clients. We want you to know we’ll be there when you need us. No matter what.