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Claims Satisfaction Survey

When you have a loss you want to know the person helping you with your claim is knowledgeable and caring.

You can be sure that’s the case here at COUNTRY® Financial. But you don’t have to take our word for it. We frequently survey thousands of people recently involved in claims with us.

2012 Customer Review

Survey Topic

Percentage of clients who agree

Reporting my claim was easy

98.6%

Quick response time after I reported my claim

97.4%

The amount of help and courtesy received from the company financial representative…

96.9%

My claim was settled quickly

96.3%

I received a fair settlement

96.1%

The company’s explanation of what could be expected after reporting my claim…

96.6%

Overall satisfaction

95.7%

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Long term service

These great marks weren’t given to us by accident. We consistently score well with our clients every year because we listen. After all, we’re in the business of protecting you.

But you won’t get the whole story if you just see these numbers. We invite you to meet our team of experts to learn more about the people responsible for our solid reputation.

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